General public passengers should call (800) 242-8225 or (270) 692-9313 to reserve a ride by 3 p.m. the day prior to departure. Rides may be scheduled up to 30 days in advance. When making a reservation, be prepared to provide the CKCATS dispatcher the following information:
Travel authorized through the Medicaid/Passport program must be pre-approved and scheduled through the transportation broker in your area. Residents in Breckinridge, Grayson, Larue, Marion and Nelson counties should contact the GRITS Brokerage at (844) 870-4646 to schedule service. Residents in Washington County should call the Blue Grass Ultra-Service Transit (BUS) Brokerage at (800) 456-6588) to schedule service. Reservations should be made at least three (3) days in advance. Passengers should request CKCATS to be the transportation provider.
Travel to be paid by a social service program, private insurance company or other third-party payee requires an authorized person from the responsible organization/company contact CKCATS to confirm payment arrangements.
The Kentucky Relay Service enables hearing impaired and deaf persons to conveniently communicate transportation needs to Central Kentucky Community Action Transportation Services by calling:
TDD (800) 648-6056
Voice (800) 648-6057
Speech-to-Speech (888) 244-6111
Spanish (866) 557-5762
All CKCATS information on our website can be available upon request in an alternative format such as braille, larger font or other format by calling (800) 242-8225. Language assistance is available at no cost.