CKCATS Passenger Rules and Policies

The safety and accessibility of our passengers is our highest priority. We ask that you please review the passenger rules and policies information below prior to utilizing CKCATS. Any questions about the information below may be directed to the CKCATS program office at (800) 242-8225 or (270) 692-9313.

Passenger Code of Conduct

In order to ensure that all passengers experience a safe and pleasant trip while riding with CKCATS, we ask that all passengers familiarize themselves with our Passenger Code of Conduct policy. CKCATS vans are equipped with audio/video recording devices. Thank you for your cooperation.

Door-to-Door Service

CKCATS drivers will provide door-to-door service, meaning they will escort the passenger from the main entrance door of the pick-up destination to the main entrance door of the drop-off destination. Drivers are prohibited from entering passenger’s homes.

While on Board

CKCATS is not responsible for lost, stolen or damaged items. Persons under the influence of drugs or alcohol will not be transported. Eating, drinking and any tobacco use is prohibited in all vehicles.

Passengers are required to wear seatbelts while aboard CKCATS vehicles. Drivers will help those requesting assistance. Wheelchairs must be secured with a four-point tie-down. Passengers with a medical condition that prohibits the use of seatbelts will be required to provide a doctor’s statement. Child restraints, including car seats, infant seats, boosters or other federally approved safety devices must be utilized by any child under the age of 8 and 50 inches tall or under. All children over the age of 8 or over 57 inches tall must be secured in a seatbelt. Children under the age of 13 must be accompanied by an adult. Booster and car seats must be provided by the guardian.

Cancellation or No-Shows

Passengers that do not appear within 15 minutes of the vehicle’s “on-time” arrival window at the point of pick up or cancel through the CKCATS dispatch office at least two hours in advance of their scheduled trip will be considered a no-show. A no-show tag will be placed on the passenger’s door. Passengers canceling with at least a 2-hour notice may contact the CKCATS dispatch office at the phone number above or leave a message during non-business hours at 270-699-5599. Please include the date and time of the call along with the cancellation message.

No-show and late cancellations cause service delays and denial of services to other passengers. Excessive no-shows and cancellations will be monitored and treated in accordance with CKCATS policy.

Adverse Weather Conditions

Every effort will be made to maintain operations during adverse weather conditions. However, passenger safety is our primary goal. CKCATS reserves the right to delay or cancel services if deemed to be in the interest of public safety. Services to Adult Day Care and Senior Centers will not be provided when schools are closed. Clients are responsible for ensuring driveways, sidewalks and ramps are clear of hazards such as ice and snow. Please call to confirm transportation during inclement weather by calling 800-242-8225 or 270-692-9313.


Reasonable Modification

Reasonable Modification CKCATS is committed to serving persons with disabilities and will make reasonable modifications and/or accommodations to its operating policies, practices and procedures to ensure program accessibility. The nature of an individual’s disability will not preclude CKCATS from providing full access to its services. Some exceptions apply. These exceptions include when the modification or accommodation would:

  • Cause a direct threat to the health and safety of others
  • Result in a fundamental alteration of the services
  • Is not actually necessary in order for the individual with the disability to access the service
  • Results in a undue financial and administrative burden for CKCATS

If you would like a request a reasonable modification prior to utilizing that service, you may do so by contacting Daryl Hardin, Operations Fleet Manager at (800) 242-8225. Please provide you name, contact information, service and/or location and any specific details of the modification or accommodation request.

Download the CKCATS Reasonable Accommodation Request Form

Title VI Civil Rights Act

Title VI of the Federal Civil Rights Act of 1964 states that “No person in the United States shall on the grounds of race, color or national origin be excluded from participation in, be denied the benefits of, or otherwise be subject to discrimination under any program or activity receiving Federal financial assistance.”


Any person or group protected by Title VI who believes they have been discriminated against with regard to the delivery of public or specialized transportation services may file a signed written complaint with the Office of Transportation Delivery of the Kentucky Transportation Cabinet within 180 days of the date of the alleged discrimination. For information on how to file a complaint of discrimination, or to obtain information of a civil rights nature concerning public or specialized transportation services, contact:

Civil Rights Manager for USDOT/FTA Programs Office of Transportation Delivery (OTD)
200 Mero Street, 3rd Floor, West Wing
Frankfort, KY 40622
Phone: (502) 564-7433 / Fax: (502) 564-2058
Kentucky Relay Service:
TDD users: 1-800-648-6056
Voice users: 1-800-648-6057

For more information on filing a complaint due to discrimination, please view our policy statement here.
For more information on filing ADA complaint procedures with CKCATS, please view our complaint procedures here.
If you feel you have been discriminated against by CKCAC and/or its employees, please fill out the following Title VI/ADA Complaint Form.

Public Transit Disadvantaged Business Enterprise Notice

In accordance with 49 CFR Part 26, the Kentucky Transportation Cabinet (KYTC), Office of Transportation Delivery, anticipates an overall utilization goal of 4.4 percent for Disadvantaged Business Enterprises (DBE) in the Federal Rural Transit Program and applicable KYTC Capital Programs funded by the USDOT/Federal Transit Administration for the next three Federal fiscal years beginning October 1, 2019 through September 30, 2022.

The goal and the basis for establishing the goal are available for public inspection from 8 a.m. until 4 p.m. ET Monday through Friday, at the Office of Transportation Delivery, 3rd Floor, Kentucky Transportation Cabinet Office Building, 200 Mero St, Frankfort, KY 40622, for 30 days following the date of this notice.

Comments may be sent to the above address and will be accepted for 30 days from the date of this notice. Please contact the Branch Manager, Tabitha Martin, or Project Manager, Kelley Johnson, at (502) 564-7433 at the Office of Transportation Delivery/Kentucky Transportation Cabinet with any questions. Comments may also be sent during the 30-day-comment period to the USDOT/Federal Transit Administration at the address listed below:

Dee Foster
Regional Civil Rights Officer
Office of Civil Rights, FTA Region IV
230 Peachtree Street, NW, Suite 1400
Atlanta, GA 30303

Central Kentucky Community Action Council, Inc. invites all interested parties to also contact us at 270-692-9313 to discuss the Disadvantaged Business Program and procurement opportunities. To view our Policy Statement please click to download the file here.